This website is operated by Blackford & Sons Woodworking. All inquiries may be directed to:
Blackford & Sons Woodworking
Customer Service Department
8330 Wilder Hwy
Wilder, TN 38589
Your use of this Website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Hardwoodstairtreads.com website means you agree to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Hardwoodstairtreads.com website.
These Terms and Conditions May Change
Blackford & Sons reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Hardwoodstairtreads.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Blackford & Sons welcomes your comments regarding the Hardwoodstairtreads.com Web site. However, any comments, testimonials or pictures or other communications sent to Hardwoodstairtreads.com shall be and remain the exclusive property of Blackford & Sons. Blackford & Sons will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any testimonials or pictures that you do not wish to assign to us.
It is Blackford & Sons objective to provide you with beautiful and unscathed stair treads, risers, landing tread, and accessory mouldings in a timely manner. Unfortunately, accidents do occur in shipping and we want to make the process as easy as possible for you to make a damaged goods claim. Please follow these simple steps to ensure the process goes as smoothly as possible:
Inspect all packages before signing for receipt of shipment. If boxes are at all damaged, please notify the driver and be sure he/she makes a note of it.
Take digital pictures within 72 hours of receipt of shipment.
A customer service representative will be in contact with you within one business day.
Please remember to keep all packaging!
Wood Product Returns
Our wood products are built specially for You. Wood products are not returnable and may not be cancelled once the order has been acknowledged.
No cancellations of wood products will be accepted after order has been acknowledged. All cancellations will be assessed a 7.5% credit card cancellation fee.
Because many of our products are built Just for You, your credit card will be charged at the time of order.
Credits will be made to the credit card used to make the purchase. Your credit card number is not stored on our system.
Blackford & Sons is not responsible for installation, installation delays, installation difficulties or injuries resulting from stair parts or tools and will not compensate for any aforementioned delays.
Your privacy is important to us. In order to better protect your privacy this notice is provided explaining our online information collection practices and the choices you can make about the way your information is collected and used. This notice is available on our homepage and at any point where personally identifiable information is requested.
This notice applies to all information collected or submitted on the Hardwoodstairtreads.com website. On certain pages of this website, you can make inquiries, and request to receive materials. The types of personal information collected at these pages are:
How We Use Your Information
Information you provide when placing an order is used only to complete that order. This information is not shared with outside parties except to the extent necessary to complete that order.
Information you provide about someone else when placing an order is used only to ship the product and to confirm delivery. This information is not shared with outside parties except to the extent necessary to complete that order.
Return email addresses will be used to answer the email we receive. Such addresses are not shared with outside parties and are not used for any other purpose.
Lastly, we never use or share your personally identifiable information provided to us online in any ways unrelated to the ones described above without also providing an opportunity to opt-out or otherwise exclude such unrelated uses.
To prevent unauthorized access, ensure the correct use of information, and maintain data accuracy, we have put in place proper physical, electronic, and administrative procedures to safeguard and secure the information we collect online.
Should you have other questions or concerns about these privacy policies, please give us a call at 1-866-258-9068 or use our online contact form.
Limited Lifetime Structural Integrity Warranty
Hardwoodstiartreads.com warrants, to the original purchaser only, that these hardwood treads, risers, landing tread, and accessory mouldings, in their manufactured condition, will be free from defects in material and workmanship including milling, assembly, dimension and grading. Hardwoodstiartreads.com additionally warrants that these hardwood treads and risers will not warp, cup, or buckle when properly installed and maintained according to industry standard instruction procedures. This Structural Lifetime Warranty will be in effect as long as the original purchaser owns the products.
Hardwood is a product of nature and therefore, not perfect. Our wood products are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type.
The installer assumes all responsibility for final inspection as to grade, manufacture, and factory finish. This inspection must be done before installation. Carefully examine hardwood products for color, finish, and quality before installing it. If material is not acceptable, do not install it and contact the seller immediately.
Prior to installation of any hardwood product, the installer must determine that the job-site environment and the sub-surfaces involved meet or exceed all applicable standards. Recommendations of the construction and materials industries as well as local codes must be followed. These instructions recommend that the construction and sub-floor be dry, stiff, flat, and structurally sound. The manufacturer declines any responsibility for job failure resulting from or associated with sub-surface, sub-flooring, or job-site environmental deficiencies.
Prior to installation, the installer/owner has final inspection responsibility as to grade, manufacture, and factory finish. If a product is questionable DO NOT INSTALL, CUT, OR OTHERWISE MODIFY THE PRODUCT.
Use of stain, filler, or putty stick for touch-up during installation should be accepted as normal procedure.
Should an individual piece be doubtful as to grade, manufacture, or factory finish, the installer should not use the piece.
Use of appropriate products for correcting sub-floor voids should be accepted as a normal industry practice.
Indentations, scratches, or surface damages caused by lack of proper maintenance, misuse, negligence, or accidents.
Spiked heeled shoes, water, fire, wet mopping, erosion, pebbles, sand, and other abrasives.
Damage resulting from pets or other domestic animals
Natural wood fiber surface discoloration.
Poor workmanship by installer.
Failure to follow all industry standard and/or maintenance instructions, misuse or improper alterations of original manufactured products.
Any attempt to repair, replace or refinish prior to an inspection by Hardwoodstiartreads.com
Freight or shipping damage resulting from transportation – freight claims will be directed to the particular carrier transporting each individual shipment.
Warping or cupping caused by excessive moisture on jobsite or during storage
Any attempt to refinish factory finished product will void this warranty and any obligations of Hardwoodstiartreads.com
Hardwoodstiartreads.com offers no warranty on pre-finished products. Although we use high quality top-coating products, the performance of said products is a direct reflection of maintenance and therefore, is not under our control.
Color variations are a natural occurrence in hardwood due to age, species, and exposure to UV light.
Gloss reduction is considered surface wear, therefore, not covered under this warranty.
Hardwood, being a natural product, will continue to expand and contract during seasonal and temperature changes. Products, when properly installed, may experience minor separation and movement. If minor separations do occur, they are not covered by this warranty.
Since stair treads are solid hardwood and a finished product, the relative humidity in your home must be kept between 35% and 55%.
This warranty does not cover damage or unsatisfactory performance caused by excessive moisture including, but not limited to, improper humidity inside the home, excessive ground moisture that migrates into the home for any reason, water leaks caused by broken pipes or appliances, weather conditions or natural disasters such as flooding or excessive rainfall.
Installation is not a manufacturing defect of Hardwoodstairtreads.com and is not covered under this warranty. Any installation issues should be referred to the installer who installed the products from Hardwoodstiartreads.com
IN NO CASE SHALL THE TOTAL CLAIM AMOUNT OR WARRANTY OBLIGATION BE GREATER THAN THE ORIGINAL PURCHASE PRICE
If You Require Warranty Service:
Contact Hardwoodstiartreads.com by any method provided on www.hardwoodstairtreads.com/contact.html
Provide a valid proof of purchase in the form of a sales receipt or other documents which establish proof of purchase.
Provide a description of the problem and/or a photograph/sample that clearly shows the warranty problem.
What We Will Do Should You Need Warranty Service:
If Hardwoodstiartreads.com deems a product to be defective, then Hardwoodstiartreads.com will refund or replace, at our discretion, any tread, riser, landing tread, or moulding product. In no case will labor performed by a party other than Hardwoodstiartreads.com be considered under warranty nor shall Hardwoodstiartreads.com pay any labor relating to a product claim.
If there is a dispute as to the validity of the claim, a National Wood Flooring Association (“NWFA”) Certified Inspector must be permitted to inspect the product in question at the purchaser’s expense. The NWFA Final Report will determine the action taken concerning the claim.